Professional Summary
GRC, Information Security, and IAM professional with a B.S. in Information Science (Information Security concentration, USF, 3.76 GPA) and five years of progressive experience at a global enterprise SaaS company — executing identity governance controls, access compliance documentation, and SOC 2-aligned audit evidence. Hands-on experience with JML lifecycle workflows, RBAC enforcement, SSO/SAML compliance triage, NIST CSF 2.0 policy development, and compliance gap analysis; CompTIA Security+ SY0-701 in progress (target September 2026), SC-300 planned.
Professional Experience
Tampa, FL · Self-Employed
- Founded and directed product development of Least by Juste™ — live access review automation platform for SMBs (app.getleast.io); owns product architecture, feature roadmap, and compliance framework design. Automates Google Workspace access reviews and generates SOC 2-aligned audit evidence for cyber insurance and compliance documentation.
TeamViewer · Clearwater, FL
- Provided Tier 1 technical support for enterprise TeamViewer customers, resolving software configuration, licensing, and platform functionality issues via phone, email, and chat while maintaining SLA compliance across 200+ accounts.
- Guided enterprise customers through SaaS user administration — creating users, assigning roles, and configuring access permissions within the TeamViewer Management Console — and triaged SSO/SAML authentication failures (10–15 daily cases), escalating configuration issues to Level 2 engineering.
- Selected as Internal Security Champion in recognition of cross-functional security contributions; authored 10+ SOPs and knowledge base articles documenting platform access standards and troubleshooting procedures.
TeamViewer · Clearwater, FL
- Qualified enterprise IT stakeholders on identity governance and access control requirements across 30–50 monthly engagements; translated SOC 2 and SSO governance concepts for technical and non-technical buyers.
TeamViewer · Clearwater, FL
- Prospected 200+ enterprise accounts leading with compliance and access control discovery to identify SSO gaps, IAM deficiencies, and security risk exposure as qualification criteria.
Best Buy · Stuart, FL
- Designed and delivered onboarding training for new team members; created SOPs and training materials covering product knowledge and service standards. Consistently ranked among top performers in consumer electronics sales.
GRC & Identity Governance Portfolio
2026 · policy-documents/
Cybersecurity policy whitepaper anchored to NIST CSF 2.0; identified 4 risk conditions (V-01–V-04) and mapped each to specific NIST CSF 2.0 controls spanning the GOVERN, IDENTIFY, and PROTECT functions; documented HIPAA, FIPA, Florida Bar Rule 1.6(c), and NIST SP 800-63B compliance obligations. Includes NIST CSF-mapped compliance documentation and roles & responsibilities matrix.
2026 · framework-mapping/
Practitioner-level crosswalk mapping all 6 NIST CSF 2.0 functions to SOC 2 Trust Services Criteria; identified 5 coverage gaps with remediation guidance and dual-framework evidence collection matrix.
Apr 2026 – Present · Live Lab
Set up a dedicated Microsoft Entra ID tenant with role-based test users (Finance, IT, Admin) as the foundation for a hands-on IAM lab. In progress — next phases: RBAC group configuration, Conditional Access policies, Identity Protection, and access review simulations mapped to SOC 2 and NIST 800-53.
2025–2026
Quarterly access review workflow with RBAC matrix mapped to SOC 2 CC6.3; JML governance controls with SLA targets mapped to ISO 27001 A.5.15–A.5.18 and NIST 800-53 IA-2; phased MFA governance plan with break-glass procedures.